Once an employee has received their new email address, their old email address is removed from the directory. If you or someone else are still seeing the old address come up it needs to be removed from their PERSONAL contact list.
1. Open your email
2. Above the word Inbox - click on the dropdown next to the word Mail and choose Contacts OR go to the app button in your mail and click on Contacts
3. Search for the email address
4. Click on the check box next to the email address when it comes up
5. Click on More and choose Delete Contact